Frequently Asked Questions
Everything you need to know about bringing ome into your space.
What is the typical shipping timeframe for furniture items?
Most of our standard furniture pieces ship within 5-7 business days. Custom or oversized items may take 2-4 weeks for delivery depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service on select large items. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that shipping fees are non-refundable and a restocking fee may apply to large furniture.
Are your wood products sustainably sourced?
At ome, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your ome account to view real-time updates on your shipment.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to help you choose the perfect texture and color for your home.